School Complaints Procedure
At The Gatwick School, we provide ourselves on our standards in all areas. However, if you are dissatisfied with any aspect of the school, then you have the right to make a complaint.
We aim to deal with the vast majority of complaints informally between complainants and staff at the school. You should initially bring up your concerns with the Head of School, Mr Mark Roessler, who will be able to facilitate a satisfactory resolution and in most instances our aim is for the complaint to be resolved amicably at this stage.
If it is felt that a more formal complaint is necessary then the complainant must complete a complaint in writing to the Investigating Officer – Mr Mark Roessler at the school’s address.
The Investigating Officer (Mr Mark Roessler)
The Gatwick School
The Investigating Officer will conduct an investigation and will respond to the complainant in writing. In most instances this will resolve the matter. If the complainant is dissatisfied with the process then they may request an internal review which will be conducted either by the Executive Headteacher - Paul Reilly, or a member of the Trust Board. This will be the final step in the process.